At Kobai, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, whether it’s due to sizing, fit, or a defect, we offer a hassle-free return and exchange process for all clothing items. Please review our policy carefully to ensure your return or exchange is processed smoothly.

1. Eligibility for Returns

You may return or exchange items purchased from Kobai under the following conditions:

• Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• The return request must be initiated within 7 days of receiving the product.
• Custom or personalized items, such as monogrammed clothing, may not be eligible for returns unless they arrive damaged or defective.
• Items purchased during final sale or clearance events are not eligible for returns unless they are defective or damaged.

2. Steps to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at support@kobai.com or via your account dashboard, mentioning your order number and reason for return (e.g., size issue, defect, wrong item received).

2. Receive Return Instructions: Our team will provide you with detailed return instructions, including the shipping address and any return label, if applicable.

3. Pack the Item: Ensure the item is securely packaged in its original packaging. Include a copy of the invoice or order confirmation inside the package.

4. Ship the Item: Send the package back to the provided address. Customers are responsible for return shipping costs unless the item is defective or an error was made in fulfilling the order.

3. Exchanges

We understand that sizing issues can occur when shopping for clothing. If you need to exchange an item for a different size or color:

• Exchanges must be initiated within 7 days of receiving the product.
• The item should meet all the conditions for returns (unused, with tags).
• Contact our support team with details of the product you wish to exchange and the size or color you need.
• We will process the exchange once we receive and inspect the returned item.
• If the desired size or color is unavailable, we will issue a store credit or a refund, as per your preference.

Free Size Exchanges: We offer free exchanges for size issues within 7 days of receiving your item. Contact us promptly, and we will arrange for a size exchange at no additional cost.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at support@kobai.com with your order number and photos of the damaged or defective item.
• We will arrange for a free return and provide a replacement or issue a refund as per your choice.
• All claims for damaged or defective items must be reported within 7 days of receiving the product.

5. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed in the original method of payment, and the credit will be applied to your account within 7-10 business days.

Please note:

• Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
• For COD (Cash on Delivery) orders, refunds will be processed as store credits or via bank transfer.
• If you received an item as a gift and would like to return it, the refund will be issued as store credit to your account.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Lingerie and inner-wear due to hygiene concerns.
• Swimwear (unless unused, unwashed, and with the hygiene seal intact).
• Personalized or customized clothing.
• Clearance or final sale items, unless damaged or defective.

7. Return Shipping Costs

• For exchanges due to size or color, return shipping costs are covered by the customer.
• If the return is due to a damaged, defective, or incorrect item, Kobai will cover the return shipping costs.

8. Return Processing Time

• Returns are typically processed within 7-10 business days of receiving the returned item.
• You will receive a confirmation email once your return or exchange has been processed.

9. Important Notes

• We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. We cannot guarantee that we will receive your returned item.
• Kobai reserves the right to refuse returns that do not comply with our Return Policy or that are returned without prior authorization.

10. Contact Us

If you have any questions about our Return and Exchange Policy, feel free to reach out to us at:

Kobai eCommerce Platform
Email: info@kobai.in
Phone: 6376973078