At Kobai, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase through our platform. By using our platform, you consent to the practices outlined in this policy.

1. Information We Collect

We collect various types of personal information when you interact with our platform:

• Personal Information: When you create an account, place an order, or contact us, we collect your name, email address, phone number, billing/shipping address, and payment information.
• Order Information: When you make a purchase, we collect information about the products, purchase date, and payment details.
• Device Information: We automatically collect information about your device (IP address, browser type, operating system) to improve our services and optimize your experience.
• Usage Data: We gather data about your interactions with our website, such as pages visited, products viewed, time spent on site, and referral source.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your purchases, manage payments, arrange shipping, and handle returns.
• Customer Service: To provide assistance, respond to inquiries, and handle complaints.
• Personalization: To tailor your shopping experience by recommending products based on your preferences.
• Marketing and Communications: With your consent, we may send promotional emails about special offers, new products, or services.
• Security and Fraud Prevention: To protect against fraud and ensure the security of our platform.

3. How We Share Your Information

We share your personal information in limited circumstances, as described below:

• Service Providers: We may share your information with third-party providers that help us run our platform, such as payment processors, shipping companies, and IT service providers. These parties only have access to the information needed to perform their services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a legal process or to protect the rights, property, or safety of Kobai, our users, or others.

4. Cookies and Tracking Technologies

Kobai uses cookies and similar tracking technologies to:

• Remember your login details and shopping cart.
• Analyze website traffic and user behavior for improvements.
• Provide personalized product recommendations and targeted advertising.

You can control cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Typically, we keep your information for the duration of your account’s active status or as needed to process your transactions.

6. Your Rights

Depending on your location, you may have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information at any time by logging into your account.
• Deletion: You can request the deletion of your account or personal information.
• Opt-Out: You can unsubscribe from marketing communications by following the instructions in the emails or by contacting us directly.

To exercise these rights, please contact us at email@kobai.com.

7. Security Measures

We take data security seriously and use industry-standard measures to protect your information. This includes encryption, secure payment processing, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Kobai’s services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a minor, please contact us immediately, and we will take appropriate action to delete the data.

9. Changes to This Privacy Policy

Kobai may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the revised policy on our platform with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Kobai eCommerce Platform
Email: info@kobai.in
Phone: 6376973078